Privacy Policy
At RS Cluster, we value your trust. This policy explains how we collect, process, and protect your account profile, order transactions, wishlists, and review data.
Welcome to the Privacy Policy for the **RS Cluster Shop** (accessible via our online store platform). This document describes how **RS Cluster** and its principal owner, **Rakesh Dodamani** (“we”, “us”, “our”), collect, use, store, and process your customer and transaction data when you browse our catalog, configure wishlist preferences, add products to your cart, submit product reviews, or make payments.
Under global privacy frameworks such as the **General Data Protection Regulation (GDPR)** in the European Union, the **California Consumer Privacy Act (CCPA/CPRA)** in the United States, and the **Digital Personal Data Protection Act (DPDP Act, 2023)** in India, we act as both a **Data Controller** (for your registration and profile information) and a **Data Processor / Fiduciary** (for the transaction references, invoice histories, and payment logs).
1. Introduction & Scope
This Privacy Policy governs your use of the RS Cluster Shop platform, subdomains, Hono API services, and user profiles (collectively, the “Platform” or “Services”).
By creating a customer account, configuring shipping addresses, submitting reviews, maintaining a wishlist, or completing checkout payments, you acknowledge that your information will be processed in accordance with this policy. If you do not agree to these guidelines, please do not use the Platform or submit any personal details.
2. Information We Collect & Process
A. User Account & Identity Data:
- Authentication details: Your name, email address, profile avatar image, and securely hashed password credentials.
- Shipping & Billing Profiles: Delivery address specifications, including first name, last name, street address, city, state, zip code, and contact numbers.
B. Shop, Order & Activity Data:
- Order Records: Ordered product lines, quantities, unit prices, order numbers, total amounts, timelines, and payment status indicators.
- Transaction Identifiers: Razorpay order keys, successful payment transaction IDs, and secure checkout authorization variables.
- Wishlist Configurations: Saved products flagged by you for future purchases.
- Product Review Submissions: Star ratings, review comments, helpfulness votes, and eligibility validation flags.
- Shopping Cart Sessions: Temporary lists of products selected for checkout.
C. Technical Usage Data:
- Automatically logged technical variables including **IP Address**, browser type/version, client operating system details, referral source, error/debug events, and session activity logs.
3. How We Use Your Data
We process your personal and checkout data strictly to deliver robust e-commerce services:
- SaaS Core Delivery: To power shop catalog browsing, maintain wishlists, record products in active carts, process payments (via Razorpay), compile digital invoices, and manage shipping delivery logs.
- Account Security: To verify identities, secure login states, prevent unauthorized database access, and log audit trails for administrative orders.
- UX Improvement & Bug Tracking: To resolve interface bugs, compile system performance statistics, monitor subscription limitations, and optimize platform latency.
Legal Grounds for Processing (GDPR & DPDP):
We process data based on Contractual Obligation (delivering purchased products and transactions), Explicit Consent (user authentication and submissions), and our Legitimate Interests (protecting database integrity, tracking orders, and debugging store services).
6. Security & Data Retention
Database & Application Security:
We deploy comprehensive safety standards. All user-to-server traffic is forced over HTTPS (SSL). Passwords are hashed using strong algorithms. API interactions utilize token-based middleware session verification, and purchase limits are validated server-side to protect resources.
Data Retention Policies:
- Customer & Profile Data: Housed as long as your customer registration remains active.
- Order & Billing Records: Retained indefinitely as required by local tax laws, accounting compliance, and corporate transaction logs.
- Support Queries: Retained up to 12 months for service follow-up and business documentation.
7. Your Rights & Jurisdiction
You retain statutory control over your personal data under the EU GDPR, US CCPA, and India's DPDP Act:
GDPR & CCPA Rights
- Right to Access: Review a copy of all database records logged under your profile.
- Right to Correction: Edit incorrect email, address details, or profile values.
- Right to Deletion: Request erasure of your account, wishlist, or reviews.
- Opt-Out: Restrict automated processing or limit the usage of sensitive parameters.
India DPDP Act (2023) Rights
- Right to Summary: Obtain a detailed summary of transactions and personal data processed.
- Right to Erasure & Correction: Request deletion of outdated profile address records.
- Consent Withdrawal: Revoke consent for data processing at any time, halting future operations.
- Nominate: Designate a trusted individual to govern your customer profile in case of death or incapacity.
To exercise your rights or request account deletion, please email support at info.rscluster@gmail.com.
8. Minors & Children
The Platform is designed for consumer product e-commerce. We do not knowingly collect personal data from minors under the age of 18 without parent or guardian verification.
If we discover that a user under 18 has registered a customer account without verifiable parent/guardian authorization (as governed under Section 9 of the DPDP Act), we will immediately delete that information from our active databases.
9. Contact & Support
We reserve the right to modify this Privacy Policy to reflect software changes, security updates, or regulatory alignments. Any updates will become effective immediately upon posting.
For data privacy requests or grievance resolutions, please contact our support desk:
Application Name: RS Cluster Shop
Principal / DPO: Rakesh Dodamani
Email Address: info.rscluster@gmail.com
Location: Bengaluru, Karnataka, India